Frequently Asked Questions | Lockyer Hire Ipswich

You simply call our Office and advise that you have finished with the Equipment. You will be given an Off Hire Number and an indication of when the equipment will be picked up if we are transporting.

Question 6

Q: Am I able to make a complaint if I am not happy with something?

Answer

We realise that things do not always go as planned and yes if you are not happy anytime throughout your Hire Experience please contact our manager on 07 3288 0202.

Question 7

Q: What are your trading hours?

Answer

Our trading hours are as follows:

Monday to Friday: 7am to 5pm
Saturday: 7am to 12pm
Sunday: Closed

Pickups and deliveries can be made outside of these hours by arrangement.

Question 8

Q: What happens if the equipment stops working as it should?

Answer

Whilst our equipment is subjected to rigorous checks before being hired to you, equipment can sometimes fail. Please contact our Office immediately. You will be informed of what we will do to rectify the issue.

Question 9

Q: What happens if a hydraulic hose blows?

Answer

Immediately turn the equipment off and notify our Office. We will inform you of what we will do to rectify the issue.

Question 10

Q: What happens if the machine requires servicing?

Answer

We endeavour to schedule servicing when equipment in at our depot. However should the equipment require servicing whilst on your job site, our office will co-ordinate with you a convenient time for our service personnel to come to site.

Question 11

Q: Do I get charged on weekends if I am not working?

Answer

No - You must notify the Office at the time of ordering your equipment that you do not work weekends. However if you are being charged a weekly or monthly rate this does not apply.

Question 12

Q: What can I do if it rains overnight and I can't use the equipment?

Answer

We do allow Wet Weather stand downs . Our Office must be notified by 8.30am on each occurrence and you will be issued with a Stand Down Number.

Question 13

Q: What happens if my operator doesn't turn up?

Answer

Whilst our equipment is charged for time out and not time used, we understand that sometimes things don't go as planned. Our Office must be notified by 8.30am and a suitable arrangement agreed upon.

Question 14

Q: What happens if I can't refuel the machine?

Answer

We do offer a refuelling service upon the return of equipment to our Depot.

Question 15

Q: How much will fuel cost me if I can't refuel the machine before it is collected?

Answer

Our current refuelling rate is $2.50+GST per litre.

Question 16

Q: What is the damage waiver?

Answer

Damage Waiver is a means to lower your Excess payable should anything happen to our Equipment whilst on Hire to you.

Question 17

Q: Do I have to pay a damage waiver if I have my own insurance?

Answer

No - If you have your own insurance covering Hired In Equipment a Certificate of Currency must be held by our Office before the Hire commences.

Question 18

Q: What happens if somebody steals the equipment?

Answer

You must notify our Office immediately and comply with any instructions by us or the Police.

Question 19

Q: Do you deliver?

Answer

Yes we have our own fleet of delivery vehicles and work closely with various local transport companies.

Question 20

Q: Can I organise my own transport?

Answer

Most certainly. We do however offer very competitive rates for the transporting of our equipment.

Question 21

Q: What happens if I am not on site when the equipment is delivered?

Answer

Instructions can be made upon ordering the equipment as to where on site the equipment is to left and arrangements made for the collection of the key if required.

Question 22

Q: What happens if the machine gets dirty?

Answer

Our Hire Rate covers you for normal cleaning fees. Should the equipment be returned excessively dirty a cleaning fee will be charged. You will be advised of this fee dependant on the time taken to remove the dirt.

Question 23

Q: What happens if I lose the keys?

Answer

Please advise our Office immediately. We will organise for a replacement key and a fee of $15.00 will be charged.

Question 24

Q: What happens if my invoice doesn't look right?

Answer

Should this happen please contact our Office to discuss.

Question 25

Q: Do you charge an environmental levy?

Answer

No - we absorb this cost in the Daily Rate.

Frequently Asked Questions | Lockyer Hire Ipswich

General

Breakdown

Stand Downs

Fuel

Insurance

Transport

Bill Shock

What our
clients say

instagram @LOCKYER HIRE

CUSTOMER SERVICE

Frequently Asked Questions | Lockyer Hire Ipswich

General

Breakdown

Stand Downs

Fuel

Insurance

Transport

Bill Shock

What our clients say

instagram @LOCKYER HIRE

10% OFFYOUR FIRST HIRE

CUSTOMER SERVICE

What our
clients say