-
Q:
How can I contact LH afterhours?
-
We realise that not all our Customers work normal hours in this industry. We are contactable 24 hours a day on:
-
Lockyer Hire 07 3288 0202
-
Q:
What happens if the equipment stops working as it should?
-
Whilst our equipment is subjected to rigorous checks before being hired to you, equipment can sometimes fail. Please contact our Office immediately. You will be informed of what we will do to rectify the issue.
-
Q:
Do I get charged on weekends if I am not working?
-
No - You must notify the Office at the time of ordering your equipment that you do not work weekends. However if you are being charged a weekly or monthly rate this does not apply.
-
Q:
What can I do if it rains overnight and I can't use the equipment?
-
We do allow Wet Weather stand downs . Our Office must be notified by 8.30am on each occurrence and you will be issued with a Stand Down Number.
-
Q:
What's included in the daily rate?
-
Our daily rate includes GST, normal cleaning fees upon return of equipment and environmental levy.
-
Q:
What instructional manuals are included with the equipment?
-
All our equipment is fitted with Safety and operational manuals.
-
Q:
Can I have a cheaper rate if I need the equipment for a long period?
-
Yes we do offer weekly and monthly rates depending on length of hire. Please ask our Office for a Quote.
-
Q:
What do I do when I am finished with the equipment?
-
You simply call our Office and advise that you have finished with the Equipment. You will be given an Off Hire Number and an indication of when the equipment will be picked up if we are transporting.
-
Q:
Am I able to make a complaint if I am not happy with something?
-
We realise that things do not always go as planned and yes if you are not happy anytime throughout your Hire Experience please contact our manager on 07 3288 0202.
-
Q:
What are your trading hours?
-
Our trading hours are as follows
-
Lockyer Hire Service
7am - 5pm
Monday-Friday,
7am - 12pm Saturday
Pickups and deliveries can be made outside of these hours by arrangement.
-
Q:
What happens if my operator doesn't turn up?
-
Whilst our equipment is charged for time out and not time used, we understand that sometimes things don't go as planned. Our Office must be notified by 8.30am and a suitable arrangement agreed upon.
-
Q:
What happens if a hydraulic hose blows?
-
Immediately turn the equipment off and notify our Office. We will inform you of what we will do to rectify the issue.
-
Q:
What happens if the machine requires servicing?
-
We endeavour to schedule servicing when equipment in at our depot. However should the equipment require servicing whilst on your job site, our Office will co-ordinate with you a convenient time for our Service
Personal to come to Site.
-
Q:
What is the damage waiver?
-
Damage Waiver is a means to lower your Excess payable should anything happen to our Equipment whilst on Hire to you.
-
Q:
Do I have to pay a damage waiver if I have my own insurance?
-
No - If you have your own insurance covering Hired In Equipment a Certificate of Currency must be held by our Office before the Hire commences.
-
Q:
What happens if somebody steals the equipment?
-
You must notify our Office immediately and comply with any instructions by us or the Police.
-
Q:
Do you deliver?
-
Yes we have our own fleet of delivery vehicles and work closely with various local transport companies.
-
Q:
Can I organise my own transport?
-
Most certainly. We do however offer very competitive rates for the transporting of our equipment.
-
Q:
What happens if I am not on site when the equipment is delivered?
-
Instructions can be made upon ordering the equipment as to where on site the equipment is to left and arrangements made for the collection of the key if required.
-
Q:
What happens if I can't refuel the machine?
-
We do offer a refuelling service upon the return of equipment to our Depot.
-
Q:
How much will fuel cost me if I can't refuel the machine before it is collected?
-
Our current refuelling rate is $2.50+GST per litre.
-
Q:
What happens if the machine gets dirty?
-
Our Hire Rate covers you for normal cleaning fees. Should the equipment be returned excessively dirty a cleaning fee will be charged. You will be advised of this fee dependant on the time taken to remove the dirt.
-
Q:
What happens if I lose the keys?
-
Please advise our Office immediately. We will organise for a replacement key and a fee of $15.00 will be charged.
-
Q:
What happens if my invoice doesn't look right?
-
Should this happen please contact our Office to discuss.
-
Q:
Do you charge an environmental levy?
-
No - we absorb this cost in the Daily Rate.
